Forwarding Clerk / Handling import/export logistics coordination, documentation, and customer service / Freight/Trade Industry

Responsibilities

■General Position Summary
This position is responsible for performing imports and exports related duties in order to organize the safe, efficient and cost-effective way of transportation taking accounts of the customers’ delivery requirements.

■Essential Job Functions LOGISTICS COORDINATION
* Researches and plans the most appropriate route for shipments considering the nature of items and the requirements set by customers.
* Arranges appropriate packaging considering the climate, weight, nature of goods, costs, delivery and warehousing of goods at the final destination.
* Obtains, checks and prepares any required documentation to meet customer and insurance requirements.
* Coordinates with third party vendors to transfer items smoothly in accordance with customer requirements.
* Arranges payment of freight fees and other associated charges.
* Keeps track of shipping status using assigned systems.
* Issues invoices to customers according to quotation mutually agreed.
* Updates standard operation procedures (SOPs).
* Prepares quotations according to customers’ requests; Ensures quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors.
* Handles, troubleshoots and assists customers in a timely manner to resolve claims talking to the Assistant Manager/Manager depending on the difficulty.
* Provides accurate shipping information to custom brokers for timely clearance.

■OTHER & MISCELLANEOUS
* Seeks constant improvement, more efficient and less expensive ways and means in work processes.
* Maintains high ethical standards in the work place.
* Reports all irregular issues and problems to the Supervisor/Assistant Manager for solution.
* Maintains good communication with managers, supervisors, coworkers and outside contacts.
* Complies with all company policies and procedures.
* Responsible for maintaining a clean and safe working area and organizing data and documents.
* Performs special projects and other miscellaneous duties as assigned by the Supervisor/Assistant Manager.

Preferred

* Minimum 2–3 years of operations experience in the logistics/freight forwarding industry preferred.