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System Engineer / PC, Server and Azure support for customers / Computer/Software

JOB ID: 10943

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About the Job

Job Description

Computer/Software/Technology

Salary	Annual Salary：USD 52,000 〜 60,320	Location	Northen California San Francisco, CA
Required Languages	Japanese	Employment Type	Full-time Employee

Responsibilities

■Job Description:
* PC, Server and Azure support for the customers.
* Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote).
* Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote).
* Manage related to servers & Network document.
* Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system.
* Escalation of problems when unable to resolve.
* Other duties as assigned by Supervisor.
* Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.).
* Ensures successful completion of all daily tasks (externally and self-assigned).
* Know and experience for Azure service and VM.
* Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.).
* Report to supervisor.

Requirements

■Required
* Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.
* Communication skills with customers, vender/carrier and company staff.
* Documentation skills.
* Microsoft office products (Visio, Word, etc.) skills.
* Own car for visiting customer offices.

Preferred

* Helpdesk support experience.
* Know Azure.
* MCSA/MCSE.

Job Details

Employment Type	Full-time Employee
Salary	Annual Salary：USD 52,000 〜 60,320 $29/h (Other bonuses: ・Sales comission ・Profit share)
Work Hours	〜 Monday to Friday Note: Confirmation pending
Required Languages	Japanese：Business Level
Insurance	Medical, dental, vision insurance, basic life insurance
Employee Benefits	Flexible Spending Account (FSA) 401(k) with company matching PTO: 13 vacation, sick, floating, and public holidays Tuition Reimbursement Program Gym Subsidy Program Employee Assistance Program (EAP) Well-Being Solutions Program

※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.

Last Updated:2026/4/7

Regional Features of Northen California

Home to San Francisco and Silicon Valley, Northern California is the birthplace of world-changing innovation and a region that boasts a rich culinary culture and natural beauty. Beginning with the history of the Gold Rush, it possesses the spirit of a "land for challengers" where people chasing new dreams gather constantly. The climate varies by area; San Francisco is cool even in summer due to the fog, while the inland areas enjoy a warm Mediterranean climate. In terms of food culture, as the birthplace of California Cuisine, you can enjoy healthy and innovative dishes using fresh, local organic ingredients. The wine country of Napa Valley and Sonoma is world-renowned, and touring wineries is a staple weekend leisure activity. Sourdough bread and Dungeness crab are also famous local specialties. With a large Asian community, authentic Japanese food and Asian cuisine are easily accessible. Grand nature, such as Yosemite National Park and giant Redwood trees, is also close at hand. It is a place where you can realize a fulfilling lifestyle, unparalleled in the world, that merges a high standard of living and cultural stimulation with fine dining and nature.

See jobs in Northen California

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