System Engineer / PC, Server and Azure support for customers / Computer/Software

Responsibilities

■Job Description:
* PC, Server and Azure support for the customers.
* Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote).
* Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote).
* Manage related to servers & Network document.
* Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system.
* Escalation of problems when unable to resolve.
* Other duties as assigned by Supervisor.
* Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.).
* Ensures successful completion of all daily tasks (externally and self-assigned).
* Know and experience for Azure service and VM.
* Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.).
* Report to supervisor.

Requirements

■Required
* Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.
* Communication skills with customers, vender/carrier and company staff.
* Documentation skills.
* Microsoft office products (Visio, Word, etc.) skills.
* Own car for visiting customer offices.

Preferred

* Helpdesk support experience.
* Know Azure.
* MCSA/MCSE.