Manager (System Implementation & Operational Support) / Lead the System Implementation & Operational Support team for SAP ERP systems / IT

Responsibilities

We are seeking a highly skilled and motivated Manager to lead our System Implementation & Operational Support team. The ideal candidate will have a strong background in SAP ERP systems, proven experience managing teams, and a proactive approach to solving complex software challenges. This position plays a key role in supporting mission-critical business applications, ensuring seamless implementation, and optimizing system performance.

Key Responsibilities:

* Lead and mentor a team of system analysts and support engineers in ERP system implementation and operational support.

* Oversee the analysis, design, development, testing, and maintenance of SAP ERP and related application systems.

* Collaborate with stakeholders to gather business requirements and translate them into technical specifications.

* Ensure timely resolution of software issues, including incident management, root cause analysis, and long-term fixes.

* Drive continuous improvement of system processes and support operations through automation, documentation, and best practices.

* Manage vendor relationships and coordinate with external partners for system upgrades, patches, and enhancements.

* Develop and monitor KPIs and service-level metrics to ensure system availability and performance targets are met.

* Support strategic IT initiatives and contribute to long-term planning of enterprise systems.

Requirements

Required Qualifications:

* Bachelor’s degree in Computer Science, Information Systems, or related field.

* Minimum 5 years of experience in SAP ERP system support and implementation.

* At least 3 years of experience in a leadership or managerial role.

* Strong understanding of software development life cycle (SDLC) and ITIL best practices.

* Hands-on experience with SAP modules such as FI/CO, MM, SD, or similar.

* Excellent problem-solving, analytical, and decision-making skills.

* Strong communication skills and ability to work with cross-functional teams.