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JOB ID: 10960
Job Description
IT
| Salary | Annual Salary：USD 90,000 〜 110,000 | Location | Irving TX or New York |
|---|---|---|---|
| Employment Type | Full-time Employee |
Responsibilities
We are seeking a highly skilled and motivated Manager to lead our System Implementation & Operational Support team. The ideal candidate will have a strong background in SAP ERP systems, proven experience managing teams, and a proactive approach to solving complex software challenges. This position plays a key role in supporting mission-critical business applications, ensuring seamless implementation, and optimizing system performance.
Key Responsibilities:
* Lead and mentor a team of system analysts and support engineers in ERP system implementation and operational support.
* Oversee the analysis, design, development, testing, and maintenance of SAP ERP and related application systems.
* Collaborate with stakeholders to gather business requirements and translate them into technical specifications.
* Ensure timely resolution of software issues, including incident management, root cause analysis, and long-term fixes.
* Drive continuous improvement of system processes and support operations through automation, documentation, and best practices.
* Manage vendor relationships and coordinate with external partners for system upgrades, patches, and enhancements.
* Develop and monitor KPIs and service-level metrics to ensure system availability and performance targets are met.
* Support strategic IT initiatives and contribute to long-term planning of enterprise systems.
Requirements
Required Qualifications:
* Bachelor’s degree in Computer Science, Information Systems, or related field.
* Minimum 5 years of experience in SAP ERP system support and implementation.
* At least 3 years of experience in a leadership or managerial role.
* Strong understanding of software development life cycle (SDLC) and ITIL best practices.
* Hands-on experience with SAP modules such as FI/CO, MM, SD, or similar.
* Excellent problem-solving, analytical, and decision-making skills.
* Strong communication skills and ability to work with cross-functional teams.
Job Details
| Employment Type | Full-time Employee |
|---|---|
| Salary | Annual Salary：USD 90,000 〜 110,000 |
| Work Hours | 9:00〜17:00 Monday to Friday |
| Insurance | ・Health insurance ・Dental insurance ・Ophthalmology insurance ・Life insurance |
| Employee Benefits | ●401k ●401k matching ●Paid vacation ●Flexible schedule ●Work from home ●Transportation subsidy ●Retirement plan |
※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.
Last Updated:2026/04/07
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