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JOB ID: 10832
Job Description
Job Details
| Responsibilities | Description of Responsibilities * Configure internal-office server, PC, network, telephony hardware, and software for customers. * Perform on-site installation of server, PC, network, telephony hardware, and software for customers. * Troubleshoot remote and on-site server, PC, network, and telephony hardware and software issues. * Provide ongoing administration and support for servers, PCs, networks, and telephony systems. * Travel to customer sites for installation and troubleshooting as needed (Required business trip.). * Create and maintain work and project records for each customer installations and configurations. * Document actual solutions and countermeasures for troubleshooting to build a knowledge base for future reference. * Report project statuses and troubleshooting progress to the team/ project leader. * Conduct product research and market trend analysis as requested by the team leader. * Prepare proposals and/or quotations for customers as requested by the team leader. * Manage projects, vendors, and subcontractors to ensure timely delivery and project completion. * Perform updates and maintenance of applications, equipment, and hardware outside of regular business hours (9:00 AM – 5:00 PM). * Handle high-level technical troubleshooting as part of a 24/7 on-call duty rotation (not full-time shift work). |
|---|---|
| Location | Southern California Torrance, CA or New York, NY |
| Employment Type | Full-time Employee |
| Salary | Annual Salary:USD 55,000 〜 75,000 Annual bonus |
| Work Hours | 9:00〜17:00 |
| Insurance | Medical, dental, and vision insurance (100% coverage for employees, 80% coverage for dependents) |
| Employee Benefits | 401K (3% matching after one year of employment) |
| Requirements | * Adjustable to the latest standard of technologies to provide appropriate IT-solutions that meets customer’s requirement. * Microsoft, Citrix, VMware and other major software vendor's product. * Cisco, Fortinet, Palo Alto and other major network vendor's devices. * Unix/Linux and Windows server operation and maintenance. * Security software and solutions for servers and PCs. * Security Tools such as SASE, EDR, Vulnerability check and so on. * Local and Wide Area Network technologies. * Virtualization and storage technologies. |
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Last Updated:2025/11/17
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