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JOB ID: 10833
Job Description
Job Details
| Responsibilities | Description of Responsibilities * Analyzes potential client’s needs, market trends, and demands to create tailored servicesand solutions utilizing available internet-related products, services, and technologies. * Provide technical consultation, recommendations, and guidance to customers based onmarket insights, technical expertise, and business requirements. * Manage both pre-sales and post-sales technical projects, ensuring timely delivery andcompletion by coordinating with vendors, sub-contractors, and internal teams. * Provide installation, configuration, and ongoing technical support for IT systems,including servers, network, and telephony hardware/software, both remotely and on-siteassistance (with required business trips), as well as the implementation, upgrading, andmaintenance of these services and solutions. * Troubleshoot and resolve complex technical issues across IT systems, servers,networks, and telephony hardware/software, offering 24/7 on-call support (not full shiftduty) for critical incidents. * Maintain and troubleshoot network, server, and IT systems, ensuring they areoperational and performing optimally. * Manage existing customer accounts, addressing all technical issues promptly andensuring customer satisfaction. * Lead and mentor junior engineers and team members throughout projectimplementation, troubleshooting, and day-to-day operations. * Maintain detailed records of installations, configurations, troubleshooting solutions, andproject progress. Report status, progress, and troubleshooting tasks to project leadersand management on regular basis. * Conduct product research and market trend analysis. Prepare proposals, quotations, andproject documentation as required. * Scopes customer engagements and fosters deep relationships with each strategicenterprise account to ensure their success in building secure IT infrastructures. |
|---|---|
| Location | Southern California Torrance, CA or New York, NY |
| Employment Type | Full-time Employee |
| Salary | Annual Salary：USD 75,000 〜 120,000 |
| Work Hours | 9:00〜17:00 |
| Insurance | Medical, dental, and vision insurance (100% coverage for employees, 80% coverage for dependents) |
| Employee Benefits | 401K (3% matching applied after 1 year of employment) |
| Requirements | * Adjustable to the latest standard of technologies to provide appropriate IT-solutions that meets customer’s requirement. * Microsoft, Citrix, VMware and other major software vendor's product. * Cisco, Fortinet, Palo Alto and other major network vendor's devices. * Unix/Linux and Windows server operation and maintenance. * Security software and solutions for servers and PCs. * Security Tools such as SASE, EDR, Vulnerability check and so on. * Local and Wide Area Network technologies. * Virtualization and storage technologies. |
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Last Updated:2025/11/17
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