IT Engineer (Entry Level) / Configure, install, and support servers, PCs, and networks for customers / IT

Responsibilities

Description of Responsibilities
* Configure internal-office server, PC, network, telephony hardware, and software for customers.
* Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
* Troubleshoot remote and on-site server, PC, network, and telephony hardware and software issues.
* Provide ongoing administration and support for servers, PCs, networks, and telephony systems.
* Travel to customer sites for installation and troubleshooting as needed (Required business trip.).
* Create and maintain work and project records for each customer installations and configurations.
* Document actual solutions and countermeasures for troubleshooting to build a knowledge base for future reference.
* Report project statuses and troubleshooting progress to the team/ project leader.
* Conduct product research and market trend analysis as requested by the team leader.
* Prepare proposals and/or quotations for customers as requested by the team leader.
* Manage projects, vendors, and subcontractors to ensure timely delivery and project completion.
* Perform updates and maintenance of applications, equipment, and hardware outside of regular business hours (9:00 AM – 5:00 PM).
* Handle high-level technical troubleshooting as part of a 24/7 on-call duty rotation (not full-time shift work).

Requirements

* Adjustable to the latest standard of technologies to provide appropriate IT-solutions that meets customer’s requirement.
* Microsoft, Citrix, VMware and other major software vendor's product.
* Cisco, Fortinet, Palo Alto and other major network vendor's devices.
* Unix/Linux and Windows server operation and maintenance.
* Security software and solutions for servers and PCs.
* Security Tools such as SASE, EDR, Vulnerability check and so on.
* Local and Wide Area Network technologies.
* Virtualization and storage technologies.