Customer Service Specialist / Assisting customers with eyewear selection, product recommendations, adjustments, and store operation support / Wholesales

Responsibilities

* Greet and assist customers with a smile, making sure they leave with the perfect pair of glasses.
* Communicate values and brand philosophy to customers on the sales floor.
* Provide exceptional customer service and assist customers in selecting eyewear.
* Ensure every customer feels valued and supported, demonstrating a high level of professionalism.
* Stay up to date with eyewear products to offer style advice and product recommendations.
* Offer the best lens options that meet customer needs, ensuring the best vision solution for each individual.
* Dispense and perform basic adjustments and fittings to ensure a comfortable and precise fit for eyewear to the customer.
* Maintain a clean, welcoming, and organized sales floor and environment.
* Place accurate orders and process transactions through our POS system.
* Assist with backstock organization and inventory management.
* Help create eyewear that’s fast, accurate, and meets our high-quality standards.
* Work with your teammates to maintain an inviting and visually appealing sales floor.
* Problem-solve professionally with clients, addressing their concerns and finding appropriate solutions, always aiming to exceed their expectations.
* Foster an inclusive and team-oriented work environment.

Requirements

* High school or equivalent (G.E.D) education.
* 1 year of optical sales experience required.
* Excellent communication and customer service skills.
* Ability to work in a fast-paced environment and multitask effectively.
* A positive attitude and team-oriented approach.
* Strong communication skills (verbal & written), including strong relationship-building skills.
* Ability to adjust priorities and manage time wisely in a fast-paced environment.
* Ability to be on your feet most of the day or moving on the sales floor or stock room.
* Availability to work weekends, holidays, and flexible shifts.

Preferred

* ABO Certification preferred.