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Sr. Program Manager / Manage customer relations, update MRP systems, and coordinate departments / Manufacturing
JOB ID: 10968
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About the Job
Job Description
Manufacturing
| Salary | Annual Salary：USD 85,000 〜 100,000 | Location | Fremont, CA |
|---|---|---|---|
| Employment Type | Full-time Employee |
Responsibilities
* Manage and maintain customer relations throughout all the processes to ensure customer's parts are delivered to customer on time.
* Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
* Manage and update MRP system, update customer’s part status.
* Collaborate between internal departments and track customer's orders, manage escalations and follow through on providing solutions.
* Assist in answering incoming calls/emails to the company and appropriately direct them as required.
* Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.
* Process RMA requests/Issuance of RMAs.
* Perform other job-related duties.
Requirements
* High School Diploma or equivalent.
* At least 5 years of experience in the field.
* Manufacturing Environment: 2 years (Required).
Preferred
* Knowledge of Epicor HIGHLY preferred.
Job Details
| Employment Type | Full-time Employee |
|---|---|
| Salary | Annual Salary：USD 85,000 〜 100,000 |
| Work Hours | 8:00〜16:00 Monday to Friday |
| Insurance | Health insurance (medical/dental/eye care, 100% employee coverage), life insurance |
| Employee Benefits | Safe Harbor 401(K) Plan, 401(k), Paid Time Off (Vacation/Sick/Holiday/Floating Holidays), Referral Program |
※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.
Last Updated:2026/4/7
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Leverages Career U.S. is a recruitment agency specializing in job opportunities across the United States. Our career advisors, experts in the U.S. job market, will introduce you to your ideal job from our diverse portfolio of job openings. We provide comprehensive support, including reviewing application documents, preparing for interviews, and post-placement follow-up. This service is offered to everyone at no cost.
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