Sr. Program Manager
JOB ID: 10968
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About the Job
Job Overview
Quality Control role in Northern California with a company in Manufacturing. Main responsibilities: Manage and maintain customer relations throughout all the processes to ensure customer's parts are delivered to customer on time; Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
| Salary | Annual Salary：USD 85,000 〜 100,000 | Location | Fremont, CA |
|---|---|---|---|
| Employment Type | Full-time Employee |
Responsibilities
• Manage and maintain customer relations throughout all the processes to ensure customer's parts are delivered to customer on time.
• Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
• Manage and update MRP system, update customer’s part status.
• Collaborate between internal departments and track customer's orders, manage escalations and follow through on providing solutions.
• Assist in answering incoming calls/emails to the company and appropriately direct them as required.
• Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.
• Process RMA requests/Issuance of RMAs.
• Perform other job-related duties.
Requirements
• High School Diploma or equivalent.
• At least 5 years of experience in the field.
• Manufacturing Environment: 2 years (Required)
• Knowledge of Epicor HIGHLY preferred.
Preferred
* Knowledge of Epicor HIGHLY preferred.
Terms of Application
| Employment Type | Full-time Employee |
|---|---|
| Salary | Annual Salary：USD 85,000 〜 100,000 ▼Base salary $85k ~ $100k / annual |
| Work Hours | Monday to Friday 08:00 ~ 04:00 |
| Insurance | Health insurance (medical/dental/eye care, 100% employee coverage), life insurance |
| Employee Benefits | Health Insurance (Medical/Dental/Vision) paid 100% for employees Life insurance policy Safe Harbor 401(K) plan 401(k) match Paid time off (vacation/sick/holidays/floating holiday) Referral program |
| Addendum | Fremont, CA |
※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.
Last Updated:2026/4/7
Regional Features of Northern California
Home to San Francisco and Silicon Valley, Northern California is the birthplace of world-changing innovation and a region that boasts a rich culinary culture and natural beauty. Beginning with the history of the Gold Rush, it possesses the spirit of a "land for challengers" where people chasing new dreams gather constantly. The climate varies by area; San Francisco is cool even in summer due to the fog, while the inland areas enjoy a warm Mediterranean climate. In terms of food culture, as the birthplace of California Cuisine, you can enjoy healthy and innovative dishes using fresh, local organic ingredients. The wine country of Napa Valley and Sonoma is world-renowned, and touring wineries is a staple weekend leisure activity. Sourdough bread and Dungeness crab are also famous local specialties. With a large Asian community, authentic Japanese food and Asian cuisine are easily accessible. Grand nature, such as Yosemite National Park and giant Redwood trees, is also close at hand. It is a place where you can realize a fulfilling lifestyle, unparalleled in the world, that merges a high standard of living and cultural stimulation with fine dining and nature.
About Our Service
Leverages Career U.S. is a recruitment agency specializing in job opportunities across the United States. Our career advisors, experts in the U.S. job market, will introduce you to your ideal job from our diverse portfolio of job openings. We provide comprehensive support, including reviewing application documents, preparing for interviews, and post-placement follow-up. This service is offered to everyone at no cost.
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