Sr. Program Manager / Manage customer relations, update MRP systems, and coordinate departments / Manufacturing

Responsibilities

* Manage and maintain customer relations throughout all the processes to ensure customer's parts are delivered to customer on time.
* Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
* Manage and update MRP system, update customer’s part status.
* Collaborate between internal departments and track customer's orders, manage escalations and follow through on providing solutions.
* Assist in answering incoming calls/emails to the company and appropriately direct them as required.
* Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.
* Process RMA requests/Issuance of RMAs.
* Perform other job-related duties.

Requirements

* High School Diploma or equivalent.
* At least 5 years of experience in the field.
* Manufacturing Environment: 2 years (Required).

Preferred

* Knowledge of Epicor HIGHLY preferred.