Store Manager / Supervises store operations, accounting, sales, customer service, and inventory control / Wholesales

Responsibilities

The Store Manager supervises and coordinates operations, including accounting and finance, sales activities and goals, supervision of employees, customer service, inventory control, and other administrative and management functions consistent with the company’s policies and objectives. In addition, the Store Manager provides support to the District Manager and ensures that the store embodies the company’s standards for customer service excellence for all customers.

* Manage and monitor day-to-day store operations to ensure customer happiness, with stellar customer service and demonstrate a high level of team professionalism.
* Handle customer complaints regarding products, services, sales, or other matters with honesty, integrity and in a prompt and friendly manner.
* Ensure speed, efficiency, and accuracy in creating eyewear products.
* Foster a warm, vibrant, and friendly work atmosphere.
* Conduct regular meetings with the Assistant Store Manager and employees to improve customer service, store operations, and sales goals.
* Provide appropriate training and support to all team members and be a leader in demonstrating exemplary work ethic.
* Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
* Build team commitment to high standards of service, exceed customer expectations, and lead by example.

Requirements

* High school or equivalent (G.E.D) education.
* 1 year of experience in retail Store Management is required.
* 2 years working as an optician in a retail store or optometrist’s office.
* Availability to work a flexible schedule and the hours necessary to operate the store including nights, weekends, and holidays.
* Strong communication skills (verbal & written), including strong relationship-building skills.
* Ability to adjust priorities and manage time wisely in a fast-paced environment.
* Driver's license.

Preferred

* Associate degree in opticianry or at least some postsecondary education preferred.
* ABO Certification is preferred.