Leverage your career ~ Find a job in America ~
JOB ID: 10921
This position is now closed
Check out all the jobs that match your skills and criteria!
Have a look at our other openings.
Feel free to reach out to us directly
to discuss jobs with similar criteria!
Job Description
IT
Job Details
| Responsibilities | Description of Responsibilities Responds to service related customer inquiries, trouble, and/or complaints by phone and email. Instructs network carriers to troubleshoot circuit outages and usability issues. * Communicates with application service providers/resellers to respond to customer inquiries. * Provides customers with remote instructions to isolate the cause of Internet connection outages. * Provides customers with basic instructions on the use of the application and internet related services. * Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. * Manages ongoing service tickets and ensure the expected service levels. * Sends notices for planned or unexpected service outages to customers in a timely manner. * Opens appropriate tickets with the datacenter related inquiries and troubles. * Creates, revises, and translates manuals, documents, and reports when needed. * Regular working hours is 9am – 5pm Eastern Standard Time (EST). * With teamwork, covering working hours of 9 am – 5 pm Pacific Standard Time (PST) from Monday to Friday (12 – 8 pm EST from Monday to Friday), in case of absence of a customer support representative covers working hours of 9 am – 5 pm Pacific Standard Time (PST). * Collects information from department of Professional Services to enable to perform LAN support and its troubleshooting. * Creates manuals to perform LAN Support and its troubleshooting for customer support. * Leads customer support staffs to perform LAN support and its troubleshooting with sharing information. IT5000070000. |
|---|---|
| Location | New York New York, NY |
| Employment Type | Full-time Employee |
| Salary | Annual Salary：USD 50,000 〜 70,000 |
| Work Hours | 9:00〜17:00 Monday to Friday (1 hour lunch break). May require covering working hours of 9 am – 5 pm Pacific Standard Time (PST) from Monday to Friday (12 – 8 pm EST from Monday to Friday), in case of absence of a customer support representative. Work condition: Hybrid. Must be able to work on-site until fully trained and able to handle Customer Support tasks independently (no remote work during training period). |
| Required Languages | Japanese：Business Level |
| Insurance | Medical, dental, and vision insurance |
| Employee Benefits | 401K (3% matching after 1 year of employment) |
| Requirements | * No prior IT experience necessary; candidates with genuine interest will be considered. |
| Preferred | * Previous IT Customer Support experience preferred |
※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.
Last Updated:2025/11/27
Senior Security Engineer / Analyzing client needs, designing/implementing security solutions, and providing technical support / IT Services
Location
New York
Annual Salary
USD 90,000 〜 120,000
Sr. HR Specialist / Responsible for overall HR functions including hiring, payroll, benefits, and labor law compliance / IT Company
Location
New York
Annual Salary
USD 65,000 〜 90,000
KYC Analyst / Responsible for client outreach, gathering and assessing KYC information, and managing due dates / Banking/Finance/Brokerage
Location
New York
Annual Salary
USD 60,000 〜 80,000