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Sr. Program Manager / Manage customer relations, update MRP systems, and coordinate departments / Manufacturing

JOB ID: 10968

Job Description

Manufacturing

Job Details

Responsibilities* Manage and maintain customer relations throughout all the processes to ensure customer's parts are delivered to customer on time.
* Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
* Manage and update MRP system, update customer’s part status.
* Collaborate between internal departments and track customer's orders, manage escalations and follow through on providing solutions.
* Assist in answering incoming calls/emails to the company and appropriately direct them as required.
* Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.
* Process RMA requests/Issuance of RMAs.
* Perform other job-related duties.
LocationNorthen California
Fremont, CA
Employment TypeFull-time Employee
SalaryAnnual Salary：USD 85,000 〜 100,000
Work Hours8:00〜16:00
Monday to Friday
InsuranceHealth insurance (medical/dental/eye care, 100% employee coverage), life insurance
Employee BenefitsSafe Harbor 401(K) Plan, 401(k), Paid Time Off (Vacation/Sick/Holiday/Floating Holidays), Referral Program
Requirements* High School Diploma or equivalent.
* At least 5 years of experience in the field.
* Manufacturing Environment: 2 years (Required).
Preferred* Knowledge of Epicor HIGHLY preferred.

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※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.

Last Updated:2025/11/21

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