Cash Management Technical Support Officer (Japanese bilingual)

JOB ID: 11178

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About the Job

Job Overview

Customer Service role in New York with a company in Finance/Insurance. Our Cash Management Technical Support team, based in New York and Los Angeles, is responsible for providing technical and operational support relating to the onboarding and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services, primarily through our online channels.

Salary	Annual Salary：USD 90,000 〜 95,000	Location	New York New York, NY
Employment Type	Part-time Employee

Responsibilities

■Summary
Our Cash Management Technical Support team, based in New York and Los Angeles, is responsible for providing technical and operational support relating to the onboarding and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services, primarily through our online channels. In addition to working most closely with our Documentation and Registration and Implementation teams, Customer Technical Support works closely with stakeholders in Cash Product Development, Cash Sales, Coverage Bankers and Business Administration staff in the Americas. Key stakeholders also sit overseas in GTBD Tokyo and our coverage bankers throughout Japan.

The client base consists mainly of Japanese subsidiaries operating in the Americas, primarily in the United States, although the team also services some non-Japanese customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan.

Principal Duties and Responsibilities
Cash Management Technical Support team members provide key operational support to the customer onboarding process and ongoing support to existing customers using GTBA’s Cash Products. This is a customer-facing role.

Develop a strong relationship with internal stakeholders
Develop a practical understanding of our product offering (payments, collections and information reporting) and channels as this relates to the role
Provide support to our customers, including:
Provide initial customer training in use of our online channels
Provide ongoing support to customers and troubleshoot issues related to our online channels
Promptly respond to customer inquiries
Proactively communicate customer issues to stakeholders
Maintain a log of incoming inquiries
Creation and handling of some customer documentation as it relates to ongoing servicing
Participate in projects related to product development, including user testing
Distribute certain monthly reports to customers
Understand team processes and suggest process improvements, as applicable
Actively participate in other assigned duties and projects as required from time-to-time

Requirements

■Key requirements and attributes:
Strong verbal and written communication skill
Business level proficiency in English, if not native
Japanese language skills preferred, but not essential if the candidate can demonstrate experience working successfully in a multi-cultural environment
Bachelor’s degree
3+ relevant experience working in the financial services
Prior knowledge of cash management channels required
Ability to manage multiple step processes with strong prioritization skills in a complex, fast-paced environment
Demonstrates basic problem-solving abilities and willing to take on responsibility
Desire to learn our systems especially as this relates to company and user registration processes
Hands-on and positive can-do work attitude towards complex internal processes
Ability to work with staff of all levels and across teams and departments
Excellent experience with Microsoft Office product suite (PowerPoint and Word) and proficient in Excel

Preferred

* Working experience in client service preferred.
* Proficient in Microsoft Excel preferred.

Terms of Application

Employment Type	Part-time Employee
Salary	Annual Salary：USD 90,000 〜 95,000 Up to 95K eligible to receive a discretionary bonus.
Work Hours	6 a.m. - 9 p.m.
Insurance	Medical, dental, and vision insurance
Employee Benefits	Medical, dental vision、401K
Addendum	New York

※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.

Last Updated:2026/4/7

Regional Features of New York

Home to New York City (NYC), the "crossroads of the world," New York State is a place filled with energy and diversity. NYC draws people with big dreams from across the globe, and many North American headquarters for Japanese companies are concentrated here. The food culture is too rich to fully describe, but staples include bagels with cream cheese, thin-crust New York-style Pizza eaten folded, and rich New York Cheesecake. Authentic cuisine from every corner of the world is available throughout the city. Historically, this is where many immigrants entered the U.S. through Ellis Island, with the Statue of Liberty serving as their icon. The cultural richness, from Broadway musicals and the Metropolitan Museum of Art to Central Park, is world-class. On the other hand, a trip to Upstate New York reveals the Finger Lakes wineries, Niagara Falls, and the vast wilderness of the Adirondack Mountains, offering a perfect refresh from urban bustle. While it is a fiercely competitive society, it offers opportunities and encounters found nowhere else, making it an incredibly stimulating and attractive region for those who wish to grow.

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