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M&E Operations Staff Member

JOB ID: 11154

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About the Job

Job Overview

Other role in New York with a company in Other. This position is responsible for making and confirming corporate/leisure clients' travel requirements.

Salary
Annual Salary:USD 21 〜 24
Location
New York, NY
Required LanguagesJapaneseEmployment TypeFull-time Employee

Responsibilities

■GENERAL POSITION SUMMARY
This position is responsible for making and confirming corporate/leisure clients' travel requirements.

■ESSENTIAL JOB FUNCTIONS
・Group Travel Management & Sales
Makes joint calls to companies, non-profits and other organizations with sales staff as requested.
Corresponds and negotiates with vendors (airlines, hotels, transportation companies, etc.) to coordinate and prepare group arrangements.
Drafts and prepares quotes and itineraries and provides term and conditions information needed by sales staff for the preparation of contractual agreements.
Researches and provides necessary information to the sales team for preparing their MICE proposals.
Escorts group tours or provides onsite event management as needed and upon request by Branch Managers.
Maintains relationships with customers, clients, and vendors as needed to fulfill group operations at a high level of quality and efficiency.
Billing and collecting payments, and with preparing the initial closing drafts for sales review and finalization.

・Reservation/Ticketing Management
Handles reservations, ticketing, JR Pass issuance and other operational tasks required for successful group operations.
Works with sales staff in assisting group customers with necessary visa arrangements that arise.
Resolves daily operational issues that arise including but not limited to, weather delays, flight schedule changes, hotel rate issues, etc.
Updates clients' profiles and airlines' commission contract profiles, when necessary.
Develops cooperative working relationship with other internal departments, such as sales, accounting, and IT to improve accuracy on reports, the understanding of sales tools and new technologies, and to promote business.
Negotiates effectively with vendors for applicable group cases.
Works hard to further master the technical know-how necessary to better perform their tasks.

・Other Duties:
Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Performs special projects and other miscellaneous duties as assigned by your superiors.
Maintains high ethical standards in the workplace.
Reports all irregular issues and problems to your superiors for solution.
Maintains good communication with your superiors, office staff members and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area

■Supervisory Responsibilities: none

Requirements

■Education and Experience
Possesses 0-1 year of experience in the travel industry, or equivalent skills, in one's expertise.

■Skills and Knowledge
Japanese fluency.is required
Possesses basic knowledge and skills to perform day-to-day responsibilities but requires close supervision.

■Certificates and Licenses
Driver’s license

Terms of Application

Employment TypeFull-time Employee
SalaryAnnual Salary:USD 21 〜 24
▼Base salary
$21.63~$24.03
Work HoursMonday to Friday
8:45 a.m. to 5:00p.m.
*May be required to work after normal business hours and weekends
*Hybrid with office work 2 times a week
Required LanguagesJapanese:Business Level
Insurance・Insurance (health, dental, eye)
Employee Benefits●Insurance (health, dental, vision)
●PTO will accrue per pay period (sick, vacation, holiday, floating holiday)
AddendumTorrance, CA

※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.

Last Updated:2026/4/14

Regional Features of New York

New York

Home to New York City (NYC), the "crossroads of the world," New York State is a place filled with energy and diversity. NYC draws people with big dreams from across the globe, and many North American headquarters for Japanese companies are concentrated here. The food culture is too rich to fully describe, but staples include bagels with cream cheese, thin-crust New York-style Pizza eaten folded, and rich New York Cheesecake. Authentic cuisine from every corner of the world is available throughout the city. Historically, this is where many immigrants entered the U.S. through Ellis Island, with the Statue of Liberty serving as their icon. The cultural richness, from Broadway musicals and the Metropolitan Museum of Art to Central Park, is world-class. On the other hand, a trip to Upstate New York reveals the Finger Lakes wineries, Niagara Falls, and the vast wilderness of the Adirondack Mountains, offering a perfect refresh from urban bustle. While it is a fiercely competitive society, it offers opportunities and encounters found nowhere else, making it an incredibly stimulating and attractive region for those who wish to grow.

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