Inside Sales and Customer Service Representative
JOB ID: 11770
About the Job
Job Overview
Support sales staff by handling inquiries, providing quotations, and assisting with logistics operations including booking and customs clearance. You will maintain customer relationships, monitor shipment statuses, and ensure smooth international operations.
| Salary | Annual Salary：USD 49,920 〜 58,240 | Location | Addison, IL |
|---|---|---|---|
| Employment Type | Full-time Employee |
Responsibilities
Position Purpose
Support sales activities to achieve company objectives and handle various customer requests and inquiries.
Specific Duties and Responsibilities
• Handle business inquiries by phone, facsimile, and e-mail, and provide quotations to customers and rates to other branches
• Assist new accounts, maintain current accounts/SOPs, and establish professional relationships with customer personnel and vendors
• Provide operational assistance in booking, documentation, compliance, customs clearance, and warehouse coordination
• Monitor shipment status and coordinate with personnel and agents to ensure smooth operations
• Investigate and resolve customer problems, and assist with invoicing operations (e.g., cross-border shipments, distribution accounts)
• Check with Accounting A/R for receivables and creditworthiness, and take resolving action for uncollected accounts
• Submit expense reports in a timely manner and report all irregular issues to managers
Professional Development and Experience
• Gain comprehensive experience across diverse international logistics operations, including import, export, air, ocean, and domestic transport
• Develop versatile, highly adaptable knowledge of global supply chain procedures
Requirements
• Associate's degree (A.A.) or equivalent combination of education and experience
• Between two and three years of previous experience in a similar position
• Ability to use general office equipment and software including Windows operating system and MS Office
• Basic math, problem-solving, and negotiation skills, with attention to detail and strong English reading/writing abilities
• Ability to frequently sit and occasionally lift and/or move up to 50 pounds
• Frequent travel is required by both car and plane
Terms of Application
| Employment Type | Full-time Employee |
|---|---|
| Salary | Annual Salary：USD 49,920 〜 58,240 • Base salary: $24 ~ $28 / hr |
| Work Hours | Monday to Friday 8:30 AM - 5:30 PM |
| Employee Benefits | • Health insurance • 401k matching • Paid time off |
※ This page only shows a portion of the information, so please contact us for more details. We will contact you separately.
※ Please note that the application period may already be closed, so we will confirm the recruitment status before you apply.
Last Updated:2026/11/9
Regional Features of Illinois
Illinois is an iconic Midwestern state where the skyscrapers of the major metropolis of Chicago coexist with vast plains of cornfields stretching as far as the eye can see. Chicago is like a museum of architecture, where you can enjoy Frank Lloyd Wright's buildings and beautiful cityscapes as part of your daily life. In terms of food culture, the thick Chicago-style deep-dish pizza and the Chicago Dog, served on a poppy seed bun with plenty of vegetables, are famous. The city is also a mecca for blues and jazz, with wonderful music flowing from live music venues throughout the night. Many Japanese companies are based here, and there is a massive Japanese community around the suburb of Arlington Heights. With access to Japanese books, groceries, and medical services, it offers a sense of security almost like being in Japan. The climate has four distinct seasons; while the winters are severe with strong winds from Lake Michigan, the lakeside festivals and beach life in the summer are incredibly exciting. It is an extremely balanced region where you can build a career at the forefront of business while enjoying a rich culture and a convenient living environment.
About Our Service
Leverages Career U.S. is a recruitment agency specializing in job opportunities across the United States. Our career advisors, experts in the U.S. job market, will introduce you to your ideal job from our diverse portfolio of job openings. We provide comprehensive support, including reviewing application documents, preparing for interviews, and post-placement follow-up. This service is offered to everyone at no cost.
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